FAQ

PRODUCTS:

Are your items made to last with quality components?
Do you have color charts available for viewing?
Can I get samples of your materials to check colors before ordering an accessory set?
Can I order just the base components for use in making my own jewelry?
Do you offer wholesale pricing?
Do you ever run sales?

PAYMENTS:

When do I pay for my order?
What methods of payment do you accept?

SHIPPING:

How long will it take for me to receive my order?
What if I need my order quickly?
Do you ship to addresses outside of the USA?
What are your standard shipping charges?
What are your expedited shipping charges?

ACCESSORY CARE:

How do I care for my jewelry?
How do I care for my feather accessories?

SIZING, ALTERATIONS, REPAIRS, and REFUNDS:

How do I measure myself for girdle belts or jeweled collars of office/state?
What if my shipment arrives damaged?
What if something I have needs repairing or altered for size or color?
What are the costs for alterations?
Do you offer refunds?

GENERAL INFORMATION:

Who is Sapphire & Sage?
Do you have references?
Where are you located?
Are your products made in the USA?
How can I reach you to ask a question about a custom piece or check on my order status?





PRODUCTS:


Q. Are your items made to last with quality components?

All materials used in creating our designs are chosen for their quality and durability. On occasion, items become temporarily or permanently unavailable with no advance warning from our suppliers. When this occurs, we update our website catalog as quickly as possible to reflect the changes, but it may be necessary to make substitutions in order to fill your order according to your timeline. We, as artists, reserve the right to make substitutions using similar materials to get your order to you in time for your event.

All metal parts are selected to provide sturdiness and support for your accessory investments. However, it is a fact of life that metals tarnish, especially when they're repeatedly exposed to the oils and minerals present on human skin. All possible precautions are taken to help to prevent this before your items are shipped, but care must be taken by jewelry owners to further ward off the inevitable oxidation that will eventually occur. Please read some guidelines for your metal components' care here: http://sapphireandsage.com/care.html

Q. Do you have color charts available for viewing?

Color charts may be found here: http://sapphireandsage.com/colors.html

Where possible, all ostrich feather colors have been assigned names that correspond to stone and bead colors that are available. This has been done to assist you in choosing feather and jewelry item components so that you can create a coordinating set for your accessories. However, the stone, bead, and feather colors of the same name aren't always exact color matches, and some feather colors may even vary in hue between feather types, as well. You may feel free to contact us to receive samples if you need your order's items to be spot-on matches with your fabrics. We will do our best to find a customized matching or coordinating color palette that will work for you.

Dye lots for feathers, stones, beads, and pearl finishes may vary, and exact component color matches can only be guaranteed when the items are assembled together. Please keep in mind that finishes are not always 100% even in their coverage, particularly in the case of the larger teardrop shapes and darker pearl colors...which actually help to give them character, in our opinion. :)

Q. Can I get samples of your materials to check colors before ordering an accessory set?

Yes, you may order stone, pearl, bead, or feather samples here: http://sapphireandsage.com/alacarte.html.

Q. Can I order just the base components for use in making my own jewelry?

Yes, you may order any stone, pearl, bead, or feather option here: A La Carte Products.

Q. Do you offer wholesale pricing?

Each Sapphire & Sage piece has been made by hand to order. These items are not mass-produced, so if a particular item requires one hour to complete, then making ten of that item will take ten hours. Prices posted on this website reflect the best pricing we can get on the materials used, so there is no large volume discount available to pass on to you, regardless of the number of pieces you are purchasing. For these reasons, we cannot offer discounts on any orders.

Q. Do you run sales?

Yes, we will run promotional offers and hold "flash sales" (items currently in stock and ready for immediate shipping, sold on a "first come, first served" basis) via our Facebook page. Send us a friend request to participate in these special offers: https://www.facebook.com/sapphire.andsage?fref=ts



PAYMENTS:


Q. When do I pay for my order?

At the time your order is formally placed. All orders are processed in the order in which they are received once we have received your payment. All prices shown are in U.S. Dollars.

Q. What methods of payment do you accept?

We accept payments via PayPal or credit card (Visa, MasterCard, and Discover) for all USA and non-USA destinations. Money orders are acceptable as methods of payment for USA ORDERS ONLY. Details on how to remit money order payments will be emailed to customers indicating that preferred payment method.


SHIPPING:


Q. How long will it take for me to receive my order?

That depends. All items are made specifically for you after your order and payment are received. For a simple order, it may be ready to ship within a few days, or you may be 10th in line, if you order during the busy season (early spring and early fall). Through the checkout cart feature, you may select your "need-by" date, if you have one. This will help me to get your order to you in time for any even you may have. Delivery time for USA shipments is 2-3 days after post office-drop off. Non-USA destinations can take anywhere from 5 days to 2 weeks (or up to 2 months, if you're in the UK, where customs can take up to 3 months to clear a package. Frustrating, I know, but it is what it is).

Q. What if I need my order quickly?

Most orders are given a 4-week turnaround time estimate. Many times, your order can be worked in earlier, if needed. Please make note of your need-by date when using the check-out feature. Rush fees*, if applicable, will be billed to you after your original order is received and your need for rush status is noted. Your order will not be started until these rush fees have been paid in full.
(* Please note that rush production fees and expedited shipping upgrade costs are separate.)

A 25% rush production fee added to all orders that require a production time of 2-5 days.
A 15% rush production fee added to all orders that require a production time of 6-14 days.

Q. Do you ship to addresses outside of the USA?

We ship world-wide. USA orders are typically shipped by USPS Priority Mail and non-USA orders are typically shipped first-class, unless otherwise requested by the client. In both cases, charges will apply for shipping upgrades. FedEx shipping is an option only if the recipient provides their own shipping account number, with charges billed to the recipient (no shipping charges generated by the shopping cart system will be refunded, as the package must be driven to the pick-up point location). Read on for more details on shipping upgrade options.

Q. What are your standard shipping charges?

Standard USA Shipping and Processing Charges, in US Dollars:
$.01 - $100 = $7.00
$100.01 - $200.00 = $10.00
$200.01 - 300.00 = $13.00
$300.01 - $400.00 = $16.00
$400.01 and up = $19.00

Standard non-USA Shipping and Processing Charges, in US Dollars:
$.01 - $100 = $17.00
$100.01 - $200.00 = $20.00
$200.01 - 300.00 = $23.00
$300.01 - $400.00 = $26.00
$400.01 and up = $29.00

Q. What are your expedited shipping charges?

Our shopping cart system doesn't allow for shipping upgrades to be added at the time of purchase, so these will be billed separately after your request for expedited shipping is received. Expedited shipping upgrades are priced as follows (these are in addition to any rush production fees that may apply):
For USA addresses, Priority Mail Express is an additional $10.00.
For non-USA addresses, two levels of shipping upgrades are available: Priority Mail Express International is an additional $30.00 US, and Global Express Guaranteed is an additional $50.00 US.


ACCESSORY CARE:


Q. How do I care for my jewelry?

Keep your pieces clean, dry, and protected from the elements and exposure to skin oils. Store in their protective baggies in a cool, dry lcoation. Please take a moment to read our http://sapphireandsage.com/care.html.

Q. How do I care for my feather accessories?

Keep them flat and store them in a cool, dry location, preferably in a vermin-proof container.

SIZING, ALTERATIONS, REPAIRS, and REFUNDS:


Q. How do I measure myself for girdle belts or jeweled collars of office/state?

The circumference lengths of the collars and girdle belts (with the exception of the one-length belts that connect anywhere along the length of the entire piece, such as the "Jane" and the "Queen Elizabeth I Schloss-Abrass" designs). Select the size that has the corresponding length that suits your needs best. If you don't know the needed length off-hand, the easiest way to measure is to use a piece of string to drape around yourself in the positioning you want your piece to actually sit, preferably in clothing similar in bulk to what you will be wearing it with. The length of that string should guide you in choosing the correct size.

Q. What if my shipment arrives damaged?

If an item is damaged in transit, you must let me know within 36 hours of the package's USPS documented delivery time, telling me exactly what the damage is and what the condition of the box was when you received it, sending a photo of the damage if at all possible. I will contact you right away regarding the next step in the process of returning the item for repair.

Q. What if something I own needs repairing or altering for size or color?

Items purchased through this website may be repaired at any time. We will also repair items purchased from other vendors, if comparable materials are available. To get an item repaired or altered:

1. Send us an email stating the nature of the repair and the current condition of the piece(s). We will email you for further information and the address to send the package to.
2. BE SURE TO PROPERLY PACKAGE THE ITEM(s) for shipping, using a sufficient amount of cushioning material around the item(s) being returned, such as packing peanuts or crumpled newspaper packed TIGHTLY around your returned merchandise. Do not ship in bubble envelopes! Small USPS flat rate Priority Mail boxes are best.

Q. What are the costs for alterations?

Repairs made to Sapphire & Sage pieces that have been damaged during wear have a fee of 15% of the item's retail price plus return shipping/processing costs. In any case where several of the components are lost and/or damaged, the replacement components' prices will be added to the cost of the repairs, and will be charged in accordance to the prices shown on my "A La Carte Items" page. Color changes made to stones or pearls have a fee(s) of 25% of the item's retail price. Color changes made to metal finishes and feather components have a fee(s) of 60% of the item's retail price, as the entire piece(s) will need to be reworked from scratch in order to make the change for you. Size changes are priced according to the length of the addition, the number of strands in the design, and the sizes and types of the beads used in the design.

Repairs or alterations to pieces not made by Sapphire & Sage will be billed per level of difficulty and cost of materials. For all repairs/alterations, you will be given a TENTATIVE price for each piece to be altered upon sending me notification of your needs via e-mail. You will receive a FORMAL repair/alteration price once the item has arrived and been looked over by the artist making the changes for you.

A $7.00 return shipping fee will be applied to alteration/repair shipments within the USA. A $17.00 return shipping fee will be applied to alteration/repair shipments outside the USA.

Q. Do you offer refunds?

Because every item is made to order, and as a result of a handful of past clients wearing and returning merchandise after their event is over, we can no longer issue refunds for items. If what you receive ultimately will not work for what you need it for, you may return the item(s) for alteration, but not for a refund. If you have any doubts about colors or sizing, please contact us before ordering so that we may help you make the best selections to meet your needs.

GENERAL INFORMATION:


Q. Who exactly is "Sapphire & Sage"?

Rhonda is the Jewelry Designer, and Dawn is the Feather Accessory Designer. Sapphire & Sage was started by Rhonda in 2002 as a way to bring more income to her family of 6, while working at home around the schedule of family and all that comes with having four small children. Her sister, Dawn, came on board in 2007 and added a while new dimension to the original online catalog offerings. Together, we specialize in unique designs and custom orders, made just for you in smoke-free homes. We do our very best to accommodate all client requests, include those for coordinating accessories to accompany your Renaissance, Medieval, or Victorian ensembles. Above all else, we strive for complete clientele satisfaction and cherish every opportunity to work together with our clients in creating a period ensemble that will be a genuine original!

To ensure the durability of our pieces, we use only the best materials and assemble each piece with great care and quality workmanship. We are so confident that you will be delighted with your purchase that we guarantee each piece to be everything you hoped it would be...and maybe more!

Q. Do you have references?

We have an amazing clientele, and they often send us photos and notes about their love of our artistry. Please visit our Client Photo Page to see our work at play!

Q. Where are you located?

We are in Wadsworth, Ohio, which is a smallish, semi-rural town about 15 minutes West of Akron, Ohio and 40 minutes South of Cleveland, Ohio.

Q. Are your products made in the USA?

Everything you receive from Sapphire & Sage was created right here in the heartland of Northeast Ohio. Whenever possible, we obtain our materials from USA-based suppliers, making our pieces the most "home-grown" they can possibly be.

Q. How can I reach you to ask a question about a custom piece or check on my order status?

All inqueries may be emailed to "sapphireandsage @ neo.rr.com" (remove the spaces)