Payment & Shipping Information

DOMESTIC and FOREIGN SHIPMENTS:

I ship all orders via the United States Post Office, unless otherwise requested. All DOMESTIC mail is sent via Priority Mail with Tracking and Confirmation (PLUS SIGNTURE DELIVERY for orders over $400), which has a 2-3 day delivery time, on average. Any items shown as being delivered successfully on the delivery company's website and recorded as having been signed for by someone in the home or business at the the time of delivery will not be replaced at the seller's expense, should the buyer claim that they were not delivered. Once the package has been signed for at the address listed on the order, I assume no financial responsibility for the package's whereabouts

Express delivery via USPS is my preferred method of expedited shipping for domestic shipments. I do accept most requests to ship via Fed Ex only (no UPS or DHL) - I will be happy to send your package by either of these methods, if you have a FedEx number to charge the shipping costs to. For expedited USPS shipping or orders shipped via Fed Ex, you will be billed 50% of the above-listed domestic shipping and processing amount for your order to cover your order's standard processing.

FOREIGN SHIPMENTS:

All INTERNATIONAL deliveries will be made by USPS First-class Mail, unless you request otherwise. Delivery times are estimated at 6-10 business days, but will depend greatly upon the speed of your country's customs department. A $30.00 additional charge will apply for upgrading to Global Priority, and a $40.00 additional charge will apply for upgrading to Global Express. Once packages leave the USA, they are virtually untraceable with USPS routing codes. For any delayed deliveries, you will need to contact your postal office and initiate an inquiry.

RUSH ORDER CHARGES
A 30% rush order fee added to all orders that require a production time of 2-5 days.
A 20% rush order fee added to all orders that require a production time of 6-14 days.
If you'd like to avoid the rush fee, you may check out my "In Stock" page (click HERE to get there) to see if there's anything pre-made that will work for your ensemble that I can ship out to you immediately (only in-stock items can be shipped right away without requiring rush fees).


MY POLICIES FOR RETURNS, REPAIRS, AND ALTERATIONS

* All items shipped are made according to the details and images shown with the items in my catalog. If you aren't sure if the item you're ordering will work for what you need it for, please contact me BEFORE you place your order. When in doubt, you may purchase any materials as samples via my "A La Carte" page. Please note that I DO NOT ISSUE REFUNDS FOR CUSTOM-MADE PIECES.
Because every item is made to order, and as a result of a handful of past clients wearing and returning merchandise after their event is over, I am no longer able to issue refunds for items. If what you receive ultimately will not work for what you need it for, you may return the item(s) for alteration, but not for a refund.

In order to get an item repaired or altered, you must:

1. Stating the nature of the repair and the current condition of the piece(s). 2. Return the piece(s) back to me within 7 days of receiving my response. BE SURE TO PROPERLY PACKAGE THE ITEM(s) using a sufficient amount of cushioning material around the item(s) being returned, such as packing peanuts or crumpled newspaper packed TIGHTLY around your returned merchandise. These pieces are to be considered FRAGILE, and should be packaged for shipping with that in mind.
Please, please, please DO NOT SHIP REPAIR/ALTERATION JOB ITEMS BACK TO ME IN BUBBLE ENVELOPES!

For items that you wish to have altered or repaired:

There will be a small fee charged for alteration service:
* Repairs made to pieces that have been damaged during wear and/or transit (whilst en route to me for repairs - see packaging instructions above) have a fee of 15% of the item's retail price plus return shipping/processing costs. In any case where several of the components are lost and/or damaged, the replacement components' prices will be added to the cost of the repairs, and will be charged in accordance to the prices shown on my "A La Carte Items" page.
* Color changes made to stones have a fee(s) of 25% of the item's retail price.
* Color changes made to pearls have a fee(s) of 35% of the item's retail price.
* Color changes made to metal components have a fee(s) of 35% of the item's retail price, as the entire piece(s) will need to be reworked from scratch in order to make the change for you.
* Color changes made to feather components have a fee(s) of 60% of the item's retail price, as the entire piece(s) will need to be reworked from scratch in order to make the change for you.
* Size changes are priced according to the length of the addition, the number of strands in the design, and the sizes and types of the beads used in the design.

You will be given a TENTATIVE price for each piece to be altered upon sending me notification of your needs via e-mail.
You will receive a FORMAL repair/alteration price once the item(s) has arrived and inspected for damages.

A $5.00 return shipping fee will be applied to alteration/repair shipments within the USA.
A $10.00 return shipping fee will be applied to alteration/repair shipments outside the USA.


DAMAGED ITEMS
If an item is damaged in transit, you must let me know within 36 hours of the package's USPS documented delivery time, telling me exactly what the damage is and what the condition of the box was when you received it, sending a photo of the damage if at all possible. I will contact you right away regarding the next step in the process of returning the item for repair.


WHOLESALE/DISCOUNT INQUERIES
Each Sapphire & Sage piece has been made by hand, by me, or Dawn, in the case of the feather items. These items are not mass-produced. Each piece treated as a custom order - it is made just for you, put together with love and the highest quality in materials and workmanship. If a particular item requires one hour to complete, then making ten of that item will take ten hours. We do not receive large volume discounts on supplies, so there is no large volume discount available to pass on to you, regardless of the number of pieces you are purchasing. For these reasons, we cannot offer discounts on any orders.


STILL HAVE QUESTIONS?
Questions can be directed via email to sapphireandsage @ neo.rr.com (remove the spaces)